Simplify all aspects of working with customers. From communications to products, services and support Bitrix24 makes working for your customers easy and fun.
Chat
direct channel to your audience
Losing business due to miscommunication, delayed response time, and missed opportunities? Our chat widget removes the delay and captures leads within seconds of their first sign of interest.
Rules, routing, and conversation transfers
Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.
Ratings by customers and supervisors
Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.
Canned replies
Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.
Classic helpdesk
Automatically open tickets, sort by priority, log ticket statuses, and harness the power of SLA.